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Privacy Policy

Last Updated: 16, July, 2024

Introduction

BYTIUM (“we”, “us”, or “our”) is committed to protecting the privacy and security of our clients and website visitors. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information we receive from users of our website, bytium.com.

What Data We Collect

Our website automatically gathers specific details about your device when you visit. This includes your web browser type, IP address, time zone, and some cookies installed on your device. As you navigate through the site, we also collect data on the web pages or products you view, your referring websites or search terms, and your interactions with the site. We call this data “Device Information.”

We use various technologies to collect Device Information:

  • “Cookies” are small data files placed on your device or computer, often containing an anonymous unique identifier.
  • “Log files” monitor activities on the site and gather data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Tools like “Google Analytics,” along with “events” and “pixels,” help us track site traffic and how users interact with our site.

During Product Purchases:

When users buy a product from BYTIUM, we collect essential information to facilitate the transaction and maintain records. This includes:

  • Name: To identify and personalize our communication and services.
  • IP Address: For security purposes and to comply with legal requirements.
  • Billing Address: Necessary for transaction processing and verification. Note that while we collect billing address information, we do not store credit card details. Payment processing is securely handled through third-party gateways like Stripe.

During User Registration:

Our registration process is designed to gather key information to create a personalized and secure user experience. The following data is collected:

  • Mandatory Information:
    • First Name and Last Name: To personalize your account and communications.
    • Email Address: Used as a primary contact method and for account verification.
    • Password: To secure your account access.
  • Optional Information:
    • Phone Number: For direct communication or support.
    • Website URL: To understand your business or personal interests better.
    • Position/Job Title: Helps us tailor our services to your professional role.

Optional Company Information:

For users who wish to provide their company details, we collect:

  • Company Name: To understand the business context of our users.
  • Company Phone and Address: For location-specific services and direct communication.
  • Country, City, Zip Code, State: These details help in customizing our services to suit geographical and regional needs.

Social Media, Subscription, and Contact Forms: At Bytium, we engage in lead collection activities through various channels, including social media platforms, subscription forms, and contact forms on our website. The types of personal data we collect through these channels may include:

  • From Social Media: Names, email addresses, and other contact information when you interact with our social media pages or participate in promotions.
  • Subscription Forms: Email addresses and names provided voluntarily by users subscribing to our newsletters or promotional materials.
  • Contact Forms: Information provided by users when they fill out contact forms, including names, email addresses, and any other details relevant to their inquiries or requests.

Purpose of Collection: This data is used for the following purposes:

  • To send promotional emails and newsletters about our products, services, and offers.
  • To respond to inquiries, provide support, and communicate with users.

Consent and Opt-Out: We collect this information based on your consent. You have the right to opt-out of receiving promotional communications at any time by using the unsubscribe link in our emails or contacting us directly. We are committed to respecting your choices and handling your data in accordance with data protection laws.

Data Protection: We take the security of your personal data seriously and implement appropriate measures to protect it from unauthorized access, disclosure, alteration, or destruction.

This data collection enables Bytium to offer a more tailored and efficient service to our users, ensuring a better experience with our products and services. For a complete overview, you can visit our registration page here.

By providing this information, users can enjoy a more personalized and efficient experience with Bytium’s offerings.

Use of Collected Information

Bytium utilizes the personal information collected from users for several specific purposes:

Enhancing User Experience: We use aggregated information to gain a better understanding of how users collectively engage with the services and resources on our site.

Processing Transactions: Information provided by users during order placement is used solely for servicing those orders. This information is not shared with external parties, except as necessary to fulfill the service.

Site Features and Promotions: We may use user information to manage content, promotions, surveys, or other features on our site.

Communicating with Users: Information users agree to provide will be used to send them relevant information and updates. This may include topics of interest, company news, product or service updates, and more.

Periodic Emails: The email address provided for order processing will be used to send information and updates related to the order. It may also be used for responding to inquiries, requests, or questions. Users who opt-in to our mailing list will receive emails about company news, updates, products, or services. Users can unsubscribe from future emails using the detailed instructions at the bottom of each email, or by contacting us through our site.

Product/Services Purchases

When users purchase a product from our website, Bytium collects personal data related to the purchase and transaction process. This data includes:

  • Name
  • IP Address
  • Billing Address (Credit Card information)

It’s important to note that we do not store credit card information on our servers. For payment processing, we utilize Stripe which securely store information on their encrypted servers. You can review their privacy policies here: Stripe Privacy Policy.

The information mentioned above is transmitted to Stripe for transaction processing and secure storage. Upon purchasing a product from us, you will receive transactional emails related to your purchase or attempted purchase. These emails may include a purchase confirmation receipt, account login information, and checkout recovery email.

When you log into your account on our website, a cookie is set in your browser to keep you logged in. All product purchases are directly managed by Bytium.

Data Storage and Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons.

Data Sharing

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users.

Third-Party Services

  • Payment Processors: We use third-party services for payment processing. We do not store or collect your payment card details.
  • Contact Form and CRM Management: We use trusted third-party services to manage information submitted through our contact forms and CRM.
  • Google Analytics: We use Google Analytics to measure and evaluate access to and traffic on the Public Area of the website.
  • Cloudflare: Our website uses Cloudflare for website performance and security services. Cloudflare may collect certain information about visitors to our site, including IP addresses, system configuration information, and other information about traffic to and from our site. This data is used primarily to provide and maintain the security and performance of our site and is processed by Cloudflare’s privacy policy.

Data Rights for European Residents

As a resident of Europe, you are entitled to certain rights regarding your personal data. These rights include accessing the personal information we possess about you and requesting that this information be amended, updated, or deleted. Should you wish to exercise these rights, please reach out to us using the contact details provided below.

Furthermore, for European residents, it’s important to understand that Bytium is processing your information to fulfill contractual obligations (such as processing your orders) or to serve our legitimate business interests as mentioned earlier. It’s also noteworthy that your data may be transferred to locations outside Europe, including Canada and the United States.

International Data Transfers

As we provide services globally, including in the USA, the UK, and Bangladesh, personal data we collect may be transferred to and processed in countries outside of the European Economic Area (EEA). We take all reasonable steps to ensure that your data is treated securely and by this privacy policy.

Retention of Data

Upon placing an order through our website, Bytium will retain your Order Information in our records. This information will be kept unless you specifically request its deletion.

Children’s Privacy

Children’s Online Privacy Protection: Bytium is committed to protecting the privacy of children. Our website and services are not designed for or directed at children under the age of [specific age, typically 13 or 16, depending on jurisdiction]. We do not knowingly collect personal information from children under this age. If we become aware that a child under the relevant age has provided us with personal information, we will take steps to delete such information from our records.

User Rights and Choices

Your Data Rights: As a user, you have the right to access, update, delete, or transfer your personal information that we hold. You can exercise these rights by contacting us directly. We will respond to your request within a reasonable timeframe.

Opting Out and Unsubscribing: Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the email or by contacting us directly.

Consent and Changes to Information

Consent to Policies: By using our website and services, you consent to the collection and use of your information as outlined in this Privacy Policy.

Updating Your Information: If your personal information changes, or if you no longer desire our service, you may correct, update, or delete your information by making the change on your account settings page or by contacting us.

Cookie Policy

Use of Cookies: Our website uses cookies to enhance user experience. Cookies are small files placed on your device that help us understand how you use our site and remember certain information about your preferences.

Managing Cookies: You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

Types of Cookies Used: We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device for a set period or until you delete them).

Acknowledgment of Terms

Your use of this website indicates your agreement with our policies and terms of service. If you are not in agreement with our policies, we kindly ask that you refrain from using our site. Should there be any updates to our policy, your continued use of the site will be regarded as accepting these changes.

Changes to Our Privacy Policy

We keep our privacy policy under regular review and will place any updates on this web page.

How to Contact Us

If you have any questions about our privacy policy or the information we hold about you, please contact us at: